Refund Policy

At Famizo, we strive to provide the best experience for our customers through AI-powered services for creating professional avatar videos. Due to the digital nature of the service and the resources consumed when using the packages, we outline the refund policy as follows:

Available Packages:

• Free Package: Allows the user to create one video using a default avatar. No payment is required, and this package does not include any refunds.

• Second Package ($10): Allows the user to create up to 5 videos using the tool.

• Third Package ($17): Allows the creation of up to 10 customized videos.

Refund Policy:

• Users may request a refund within 7 days of purchase, provided that the full number of videos allowed in the package has not been used.

• 50% of the paid amount will be deducted if the refund request is approved, to cover operational costs such as:

  • AI video generation costs

  • Server resource usage

  • Software costs related to content generation

• No refund will be issued in the following cases:

  • The full number of videos in the package has been used.

  • The service has been misused or the terms of use have been violated.

How to Request a Refund:

You can submit a refund request by contacting us via email:
📧 support@famizo.com
Please include the Transaction ID and the email address used for the purchase.

Additional Notes:

• Refund requests are processed within 5-15 business days.

• Refunds will be issued using the same payment method used for the purchase.

  Our Compliance with Stripe

  At Famizo, we adhere to the standards required by Stripe and provide clear information on:

  • Package pricing

  • Subscription process

  • Refund policy

  • Contact and support information

  For more details about the terms of service and platform usage, please visit our Terms & Conditions and Privacy Policy pages.